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Frequently Asked Questions

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OEM
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General & PaymentsID: faq-1

What Does Alpha Medical Wholesale Supplies Offer?

Alpha Medical Wholesale Supplies specializes in premium surgical instruments, diagnostic equipment, tungsten carbide (TC) scissors, titanium microsurgical forceps, and hospital-grade reusable medical devices manufactured from German stainless steel (DIN 1.4021 / AISI 420).

General & PaymentsID: faq-2

Which Surgical Specialties Do You Support?

We provide comprehensive procedure sets and individual instruments for ENT Surgery, Plastic & Reconstructive Surgery, Dental & Oral Surgery, Orthopedics, Cardiovascular, General Surgery, Gynecology, and Ophthalmic procedures.

Quality & CertificationsID: faq-3

Are all instruments ISO 13485 and CE certified?

Yes. 100% of Alpha Medical instruments comply with ISO 13485:2016 Medical Device Quality Management System, European CE marking directives, and FDA registration requirements. Official Certificates of Conformity (CoC) and lot traceability documents accompany every consignment.

Quality & CertificationsID: faq-4

What grade of stainless steel is used in your surgical instruments?

We exclusively forge instruments from medical-grade German and Japanese stainless steel alloys (AISI 410, 420, 440A, and ASTM F899 standards) featuring specialized vacuum heat treatment for optimal Rockwell hardness (HRC 48-52) and corrosion resistance.

OEM & Custom ManufacturingID: faq-5

Do you provide custom OEM manufacturing and private labeling?

Yes. We offer complete OEM/ODM solutions including custom precision CNC machining, custom laser marking of your brand logo, custom catalog numbering, sterile barrier pouch packaging, and tailored procedure set assembly for medical device distributors.

OEM & Custom ManufacturingID: faq-6

What is the Minimum Order Quantity (MOQ) for custom manufactured instruments?

Standard catalog items require no MOQ. For customized modifications or custom-branded OEM production runs, our typical MOQ starts at just 25 to 50 pieces per reference depending on the tool complexity.

Orders & ShippingID: faq-7

What are your international shipping times and courier partners?

Orders within the USA ship via DHL Express or FedEx Air (1-3 business days). International B2B consignments are dispatched with full export documentation and tracking via DHL Air Cargo (3-6 business days) or sea freight container lines for large volume hospital contracts.

Orders & ShippingID: faq-8

Is free shipping available for wholesale orders?

Yes! All wholesale orders exceeding $350 USD qualify for free expedited delivery across the continental United States and preferred discounted freight rates internationally.

Warranty & SterilizationID: faq-9

What warranty is provided on tungsten carbide (TC) inserts?

All Alpha Medical instruments feature a comprehensive limited lifetime warranty against material defects and craftsmanship failures, plus a 3-year guarantee on gold-handled tungsten carbide (TC) jaw inserts and cutting edges.

Warranty & SterilizationID: faq-10

Are your instruments autoclave safe and reusable?

Absolutely. All our surgical instruments undergo multi-stage chemical passivation and ultrasonic cleaning, rendering them 100% compliant with standard hospital steam autoclave sterilization cycles (up to 134°C / 273°F) and chemical cold sterilization.

General & PaymentsID: faq-11

What payment methods do you accept for USA vs International orders?

We accept major corporate credit cards (Visa, MasterCard, Amex), PayPal, ACH Bank Transfer, and International Wire Transfer (SWIFT / TT). Verified healthcare systems, universities, and government hospitals can also apply for Net-30 invoicing terms.

Quality & CertificationsID: faq-12

How do you test corrosion resistance and passivation?

Every production lot undergoes rigorous boil testing (ASTM F1089) and copper sulfate testing to verify chromium oxide passive layer integrity, ensuring total rust immunity during repeated clinical use.